LJR Windwake & Sons Privacy Policy
The terms “we”, “our”, “us” when used in this Privacy Policy means www.windwake.net. The terms “you”, “your” and “yours” means you as a user of our
websites or our other services.
Please read the following Privacy
Policy (“Privacy Policy”) carefully before submitting any personal
information to us. Any information you provide about yourself to windwake.net
or our associated companies will only be used in accordance with this
Privacy Policy.
If you are under 16 years of age, we recommend that you do not submit any personal data to us via any media.
Our Contact Details:
LJR Windwake & Sons
6 Suffolk Street
Hetton-le-Hole
Sunderland
DH5 9LP
1. Changes to this Privacy Policy
1.1 From
time to time, we may need to make changes to this Privacy Policy. This
may happen as a result of government regulation, new technologies, or
other developments in our online or other services. Any updates to our
Privacy Policy will be clearly posted in this section of our website.
We advise you to regularly review this policy when you visit our
websites to keep informed about how we are safeguarding your privacy.
If the changes are significant, we may also email you to notify you
about these.
1.2 Please note that this Privacy Policy does not
apply to websites or text services operated by third parties and you
are advised to check such third party privacy policies before
submitting data to them.
2. Our Aims
2.1 We
are fully committed to protecting your privacy and will respect your
privacy in connection with any email, mobile or other personal details
you submit to us via any media.
2.2 We will not collect
personally identifying information (such as your name, address, email
address etc.) except with your specific knowledge and consent or as
detailed within this Privacy Policy.
2.3 We work closely with
our technology partners and other suppliers to ensure that your
personal information is protected with high quality, reliable and
secure technology. Our technology partners invest in high-quality
security and work hard to protect your privacy.
2.4 We follow
strict security procedures in compliance with UK Data Protection
legislation governing the storage and disclosure of information given
by you to us via our websites, your mobile or other media.
3. Collection and use of information
3.1 It
will normally be clear when your personal information is being
collected. The personal information we will collect depends on how you
are interacting with our websites, text service or otherwise but may
include, amongst other things, your name, postal address (including
post code), telephone number, email address, age, gender, password and,
for transactions, financial details.
3.2 We may ask different
questions or request additional information depending on the service
being offered to or requested by you. Unless stated, all questions are
compulsory. We may also ask some further, voluntary questions so we can
gain a clearer understanding of our users.
3.3 We collect
personal information only for specific limited purposes and we only ask
for information that is appropriate. We will only collect personal
information from you which you have provided by completing any
registration, enquiry, order or application form on our websites, or
which you have sent to us via email, fax or post or which you have
provided by telephone or any other means. We also collect information
on our users through cookies on websites (see Section 6 below),
interactions with our websites and our text services and via other
media.
3.4 By disclosing your personal information to us, you
agree that we may obtain, hold and use the personal information you
provide for the purposes of providing you with our services and/or
products and with ancillary services (the “Purposes”). The Purposes for
which personal information is collected and processed include, without
limitation:
(a) responding to any enquiries you have made;
(b) sending you materials and/or information you have requested or products which you have purchased;
(c) performing our obligations in relation to any agreement you have with us;
(d) conducting contests, competitions or promotions;
(e) enabling you to submit contributions to us (for example, for use on our radio shows or websites);
(f) to
customise and improve the content on our websites or any other websites
which are part of the GCap Group and/or to improve our products and
services to respond to your current and future needs and interests;
(g) contacting you if we change our products or services or terms or if we need to give you notice of them;
(h) for
the purpose of marketing our other products and services to you (for
example, by email, text or post) unless you indicate otherwise during
the submission process or by subsequently notifying us as set out in
Sections 3.11 and 10.1 that you do not wish to receive such material;
(i) for accounting purposes and internal administration and analysis;
(j) for the prevention of fraud; and
(k) for any purpose required by law or regulation.
3.5 The
information we need depends on how you are interacting with our
website, text service or otherwise, but could include by way of example
an email address, password, age, gender and postcode and a mobile
telephone number.
3.6 You may be invited to register with us
when you interact with us (for example, via our websites or text
services). Any registration is voluntary and entirely your choice.
However, you may be unable to visit certain parts of our website or
enter some of our competitions if you do not register.
3.7 If
you have registered with us (for example, if you have become a member
of parts of our websites), we may e-mail, mail, text or otherwise
contact you, as appropriate, with information about your registration
and/or offers or competitions open to you as a registered member.
3.8 From
time to time we may run competitions or request material for
publication or broadcast. To participate, you must usually supply us
with your identity which you agree to have publicly associated with
your submission. The exact rules vary from case to case, and will be
noted clearly on the relevant pages (e.g. our website terms and
conditions relating to submission of material or in the relevant
competition terms and conditions).
3.9 You should be aware that
any information or material you post in public areas on our websites
(such as message boards) may be seen, collected and used by others, and
may result in unsolicited messages from other users or parties. Alas,
we can't control this; you post at your own risk. Please see our
website terms and conditions.
3.10 Any
research carried out via our websites or through text message to your
mobile is for the exclusive use of windwake.net unless specifically stated at
the time of completion. Your response to research request is voluntary.
However, please note that "pooled" responses to questions may be shared
with our partner organisations.
3.11 If you wish to unsubscribe
from emails and/or other communications sent by windwake.net, you may do so at
any time by clicking on the “unsubscribe” link that appears in our
email messages or by contacting us.
4. Disclosure of personal information
4.1 Subject
to the terms set out in this Privacy Policy, we do not share, sell,
rent or distribute personal data to or with third parties (for example,
sponsors and advertisers) unless the transfer of such information to
third parties is strictly necessary for the performance of the Purposes
(e.g. for fulfilling a request you may have made of us) and we will not
disclose personal information to third parties for their own marketing
purposes unless you have consented to this.
4.2 We may share
personal information with other companies within the windwake.net group of
companies which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 736 of the UK Companies Act
1985 in connection with the Purposes and the operation of the Website.
We may disclose personal information to service providers who manage
aspects of our operations for example third parties who provide
technical services to the site.
4.3 We may share your personal information with other third party companies where you have expressly consented to this.
4.4 We
may disclose your personal information if we are under a duty to
disclose or share your personal data in order to comply with any legal
obligation or to enforce our website or other terms and conditions,
or to protect the rights, property, security or safety of windwake.net, other
websites, our users or others. This includes exchanging information
with our companies and organisations for the purposes of fraud
protection and credit risk reduction.
4.5 Information about you
and your use of our websites may help us to sell appropriate
advertising space to third parties and we may share anonymous aggregate
statistics about our users, sales and traffic patterns with our
advertisers. Whilst your individual information is protected as
outlined in this Privacy Policy, we reserve the right to use
aggregated, anonymous data about our users as a group whether this is
in connection with either web or text users. For example, we might
report to potential advertisers that a certain percentage of our users
are interested in its products, based on information requests. In
addition, we may provide aggregate statistics about our customers,
sales, traffic patterns and related site information to reputable
third-party vendors, but these statistics will include no personally
identifying information.
4.6 In the future, we may sell our
business or assets. Personal information is usually considered an asset
in such transactions. We may disclose, transfer, sell, assign or
licence information described in this Privacy Policy, including
personally identifiable information, to third parties as a result of or
in preparation for the sale, merger, consolidation, change in control,
transfer of substantial assets, reorganisation or liquidation of GCap
and you consent to such disclosure, transfer, sale, assignment or
licence.
5. Registration
5.1 Where you
have registered to access certain parts of our websites you will have
chosen a password which enables you to access a restricted part of a
website. You are responsible for keeping your password confidential
and you should not share this with anyone. You are responsible for all
use and communications with our websites which take place using your
registration or password.
6. Cookies
6.1 You
may have read about "cookies". These are small pieces of information
that are stored by your browser on your computer's hard drive. GCap
uses cookies to identify registered users without needing to ask for
registration details every time you access one of our websites. Our
cookies do not contain any personally identifying information.
Occasionally, we may use cookies to track browsing actions or monitor
usage patterns on our site. This helps us administer our websites. In
particular, we may track users as they travel through our websites -
for instance, cookies may be used to count the total number of unique
users who are accessing our websites over a particular period of time.
This information will not be shared with a third party at an individual
level, and is used to make our systems more efficient. In addition,
cookies can control the display of ads, to ensure that you do not see
the same ad too many times in a single session. You may also notice
that our advertisers occasionally serve you cookies, either directly or
when you link to their sites. We cannot directly control what our
advertisers or these cookies do.
6.2 If you are concerned about
cookies, you can turn them off or refuse to accept cookies by modifying
the settings in your browser. However, please note that if you do this
some areas of our websites may not work properly. Unless you have
adjusted your browser setting so that it will not accept cookies, our
website will issue cookies when you log on to the site.
7. Transfer of personal information outside of the European Economic Area (“EEA”)
For
the reasons set out in this Privacy Policy and for technical and
operational reasons, your personal information may from time to time,
on our behalf, be transferred, processed or stored on servers based
outside of the EEA. You should be aware that such countries outside of
the EEA may not offer the same level of protection for your data. For
example, your data may be processed to allow personalised radio
streaming, to process your entry into a competition, to fulfil any
order you make for goods or services, to process any payment details or
to provide support services. By submitting data to us you consent to
such transfer, storing and processing outside the EEA. We will take
all steps reasonably necessary to ensure your data is treated securely
and in accordance with this Privacy Policy, including steps to help
ensure that contractors operating on our behalf are subject to our
standard technical and security obligations to provide an adequate
level of protection for your information.
8. Security
8.1 We
use up to date industry procedures and technology to keep personal data
as safe and secure as possible and to protect against loss,
unauthorised disclosure or access. windwake.net and our associated companies
follow the relevant legal requirements and use all reasonable
precautions to ensure only responsible third parties see the
information. However, we are not responsible for any breach of security
or any actions of any third parties who receive the information.
8.2 Unfortunately,
the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we
cannot guarantee the security of your data transmitted to our site; any
transmission is at your own risk. Once we have received your
information, we use strict procedures and security features to try to
prevent unauthorised access.
9. The Data Protection Act and the Information Commissioner
9.1 In
the UK, the Data Protection Act provides a framework for the safety and
security of personal data and the uses to which such personal data is
put. The Information Commissioner is the UK’s independent public body
set up to protect personal information and provide information to
individuals and organisations. Please see www.ico.gov.uk for more information.
9.2 The Data Protection Act gives you the right to
access information held about you. Your right of access can be
exercised in accordance with the Act. Any access request may be
subject to a fee of £10 to meet our costs in providing you with details
of the information we hold about you.
10. Updating your information
10.1 If
you are registered with us, you may update your personal information at
any time via the "My Details" page for web users. You can get to the
"My Details Page" or equivalent from most pages on our websites if you
are logged-on. If you are a text user then the text messages you
receive from us will alert you to options for unsubscription and/ or
change of details - please follow these messages. In addition if you
believe the information we hold about you to be out of date or
inaccurate please email us or contact us at: LJR Windwake & Sons, 6 Suffolk Street, Hetton-le-Hole, Sunderland, DH5 9LP
11. Parents
11.1 Windwake.net
is committed to the safety and privacy of children who visit and
participate in our services. For those activities that require us to
collect personal information (e.g. competitions), we will only collect
personal information which is necessary to enable us to administer the
relevant activity. We encourage parents and guardians to watch over
their children’s online use. Please educate your children to always ask
for your permission before they provide personal information.
12. Children
12.1 Remember
to be smart and safe online. Always ask your parent or guardian for
permission before you give out any personal information. This could
include your name, email address, home address, telephone number, your
school or any other information about yourself that would enable
someone to contact you either online or offline.
12.2 From time
to time we run online competitions that you may be able to enter.
Always remember to ask your parent or guardian for permission before
entering any competition.
